Privacy Policy

1. INTRODUCTION

Ram Freight Technologies Inc. ("Company", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide to us when you access our website at https://ramfreighttechnologies.com/ (the "Site"), our mobile applications, and our freight matching services (collectively, the "Platform").

As a company headquartered in Ontario, Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial privacy laws.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

• Account Registration: Name, email address, phone number, physical address, and password.
• Business Verification: Company name, MC Number, USDOT Number, CVOR (Ontario), insurance certificates, and operating authority documents.
• Payment Information: Credit card details and billing address. We use third-party payment processors and do not store full credit card numbers on our servers.
• Freight Data: Information regarding loads posted (origin, destination, weight, commodity) and truck availability.

2.2 Information Collected Automatically

• Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
• Cookies and Tracking: We use cookies, beacons, and pixels to analyze trends and administer the Platform.

2.3 Geolocation and GPS Data

• Mobile App: With your explicit permission, our mobile application may collect precise geolocation data from your device to enable real-time load tracking and "search near me" features.
• Background Location: If you enable "Always Allow" location services, we may collect location data even when the app is closed to provide shippers with real-time updates. You may disable this at any time in your device settings.

3. HOW WE USE YOUR INFORMATION

We use your information for the following business purposes:

• Service Provision: To create and manage your account, match loads with trucks, and process payments.
• AI & Security: We utilize AI and Machine Learning models to scan posted content for prohibited items, spam, and fraud. We also use data to detect bot activity and scraping attempts.
• Communication: To send transactional emails (receipts), service notifications (load matches), and support responses.

4. SHARING AND DISCLOSURE OF INFORMATION

We do not sell your personal information to third parties for money. We share information only in the following circumstances:

• Other Users: When you post a load or a truck, your contact information (phone, email) is visible to other subscribed users to facilitate the transaction. We may also display credit/safety ratings sourced from third parties.
• Service Providers: We share data with trusted vendors (cloud hosting, payment processors, AI security vendors) who assist in operating our business.
• Legal Requirements: We may disclose information if required by law, subpoena, or court order, or to prevent wrongdoing such as double brokering fraud.

5. DATA RETENTION

We retain your personal information only for as long as is necessary. Active account data is retained for the duration of your subscription. For deleted accounts, we retain transaction and identity verification data for a minimum of seven (7) years to comply with tax obligations and legal requirements. We reserve the right to retain such data indefinitely for fraud prevention, internal auditing, business analysis, and legal defense purposes.

6. INTERNATIONAL DATA TRANSFERS

Ram Freight Technologies Inc. is located in Canada. Information we collect may be transferred to, stored, and processed in Canada, the United States, or any other country where our third-party service providers maintain facilities.

7. SECURITY OF DATA

We use commercially reasonable administrative, technical, and physical security measures (including SSL/TLS encryption) to protect your personal information. However, no transmission over the Internet is 100% secure.

8. YOUR RIGHTS AND CHOICES

• Canadian Users (PIPEDA): You have the right to request access to and correction of your personal information.
• United States Users: Depending on your state (e.g., California), you may have the Right to Know what data we collect and the Right to Delete your data, subject to legal exceptions.
• Exercise Rights: To exercise these rights, please contact our Privacy Officer at support@ramfreighttechnologies.com.

9. CHILDREN'S PRIVACY

Our Platform is strictly for commercial business use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. THIRD-PARTY LINKS

The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

11. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. CONTACT US